Resources
Support
How to reach the Relu team.
Contact us
If requests are failing or the platform feels degraded, check Service status first. For anything else, email support@relu.ai.
Typical things we help with:
- Enabling API access or iframe integration for your organization
- Setting up a new service or customizing parameters for your workflow
- Debugging failing orders (attach the
order_id) - Debugging failed API requests (include the status, timestamp, method and path, and
X-Request-IDresponse header when present) - Billing questions
- Integration advice and architecture reviews
We usually respond within one business day.
For time-sensitive issues during an integration rollout, say so in the subject line and we'll escalate.
Never send your API key or patient data in a support request.